Posted on January 19 2020
I know we had hoped to launch our new Far Infrared socks this year. Having said that the product was not ready in time for this winter season so I wanted to apologize for that. The new socks will definitely launch before next winter. We want to make sure the product is 100% before we launch as our plan is for this heated sock to be the benchmark in heated socks in the market.
On another note this year our Vest sales really took off. I believe we almost doubled the sales for heated vests from last year. Our new and improved glove liners also sold really well.
As you all know our products are sold on our website and through Costco.ca. For anyone that has bought through Costco I am requesting a review on their website with your honest opinion. I know we have hundreds of happy customers but the ones who have an issue with the glove or Vest are usually the only ones that post reviews. I actually had a customer that bought the glove liners and said they didn't work at all and posted a review on Costco.ca. As I investigated this further we found out that he was wearing the glove liners by themselves with no outer glove layer. Of course they will do nothing without an out heat trapping layer. So please if you have a second and have an opinion on our glove liners or vest liners I would appreciate an honest review on the Costco product page.
If anyone has any issues please let me know via the contact page and we will find a solution immediately. We have noticed that we need to make the instructions more detailed and clear for our customers which is what we will work on. I am also planning on doing a video series of how to use and setup the products.
Anyhow I hope everyone had a great holiday season and thank you for your support in helping our small company grow. Your feedback is very important to us so please feel free to send me an email directly from the contact us section.