Refunds and Warranty
At Fired Up X our number one priority is customer satisfaction. We understand there are several companies that sell heated products but besides our cutting edge technology we distinguish ourselves by providing top quality post purchase service. We offer a no questions asked 15 day money back guarantee (Subject to a 20% restocking fee) on individual orders and a One year warranty on all our products against manufacturing defects unless otherwise stated. We DO NOT cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. We request that when you send the product back for return or exchange that it be in the original condition with the packaging intact for us to process the return/exchange faster.
Please contact us at firstname.lastname@example.org to get a return/exchange form. You will be liable to pay shipping charges provided it is not an error on our behalf
All Fired Up X Heated Liners come with a One Year warranty against all manufacturing defects. Lithium Polymer batteries come with a 90 day warranty.
Do contact us for any concerns and we will do our best to rectify the situation by either replacing or offering steep discount discounts on products, even beyond the warranty period.